Privacy Policy

 

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through toisondorjapan.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Wix.com or any third party services you access through this site. 

1. Information I Collect

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of yarn, for example), if you contact us directly.

2. What we collect and why 

The information we gather from customers helps us to continually improve the service we offer to our customers.

When you shop with us, there are different ways we gather information about you: 

a) We keep a record of your purchases with us. 
b) We keep a record of any e-mail correspondence you send us.

3 How we use your personal information 

All the information we collect through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

a) Dealing with orders and accounts for the supply of our goods and services.
b) Allowing us to comply with any requirements imposed on us by law or court order.

 

4.We do not share your personal information               

Information about our customers is an important part of our business and we do not sell, lease or rent your information to anyone.  

5 Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.

6 Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

7. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:

a) Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
b) Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information.

c) Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
d) Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
e) Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

8. How to Contact Us

If you have any questions or concerns, you may contact us at info@toisodorjapan.com.

Alternately, you may mail us at:

Toison d'Or Japan

Minamiaoyama 5-4-5-204
107-0062 MINATO-KU
Japan